Decora Home Return Policy

Please see our terms and conditions below. We want you to be satisfied with your purchase. 

All Decora Home merchandise is unconditionally guaranteed. If you are not satisfied with your purchase for any reason, please let us know and we will take care of you.

PICK UP IN STORE ORDERS

· Most products can be returned in new condition, with the original packaging (including accessories and parts). You may return the item(s) within 7 days of order pickup for a store credit. We do not return money or make refunds to credit cards. 

· Purchased through website cannot be return at any Decora Home stores. You can return your item in Bayamón location at the pickup area. 

· Pending inspection, a merchandise credit will be issued for the item value. Merchandise credit will be valid for 30 days after issue to be use only online.

PROOF OF PURCHASE

A valid proof of purchase is required to issue refunds or merchandise credit for eligible items. We will accept all of the following as proof of purchase.

· Original paper or gift receipt

· Electronic receipt

· Original packing slip (with order number visible)

· Order number

SHIPPED BY MAIL ORDERS

· Most products can be returned in new condition, with the original packaging (including accessories and parts). You may return the item(s) within 7 days of order delivery. Orders with shipped by mail can not return to any Decora Home Store. 

· Returns of merchandise purchased through our website and shipped by mail will be accepted only by mail. Pending inspection, a credit or refund will be issued for the item value. Any taxes charged will be refunded in accordance with state laws. 

· Shipping and handling charges are nonrefundable. Return shipping and processing costs are paid by the customer. 

· Your refund will be credited back to the original method of payment. A credit will post to your account approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. 

· To return an item by mail, ensure the package, and mail it to the below address. Your return must be sent back to the correct address for us to credit or refund your purchase.

Return Address:

Returns Decora Home

Corujo Industrial Park 16 C ST.

Bayamón, PR 00961

DEFECTIVE ITEMS

We take great pride in the quality of our merchandise. Should your item arrive damaged or with a defect, please contact us at (787)787-0995 / 1-(863)777-5011 ext.2222 or by email at customerservice@decorahome.com within 5 days of delivery so that we may arrange for a replacement.

NON-RETURNABLE ITEMS

· We cannot accept returns on items with Free Shipping promotional offer. Items damaged through normal wear and tear. 

· To return an item by mail, insure the package, and mail it to the below address. Your return must be sent back to the correct address for us to credit or refund your purchase. If you do not have a packing slip, please call us at (787)787-0995 / 1(863) 777-5011 ext. 2227 

· If you have questions regarding our return policy, please call (787)787-0995 / 1 (863)777-5011 ext. 2227 between 9:00am. and 5:00pm. Or contact us by mail to customerservice@decorahome.com.