Return Policy

Decora Home Return Policy

Please see our terms and conditions below. We want you to be satisfied with your purchase.

Returns:

All Decora Home merchandise is unconditionally guaranteed. If you are not satisfied with your purchase for any reason, please let us know and we will take care of you.

Most products can be returned in new condition, with the original packaging (including accessories and parts). You may return the item(s) within 10 days of receiving the order for a full refund of the merchandise cost only with a valid receipt. A valid receipt is an original sales receipt or packing slip. Returns of merchandise purchased through our website will be accepted only by mail. Purchased through Website cannot be return at any Decora or Decora Home stores. Pending inspection, a credit or refund will be issued for the item value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable. Your refund will be credited back to the original method of payment. A credit will post to your account approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

For Pick up Store Products:

You have 24 hours to cancel any order without any penalty cancelation. After 24 hours from the moment of the purchase, we will not make any refund. We will issue a merchandise credit for 30 days.

Defective Items:

We take great pride in the quality of our merchandise. Should your item arrive damaged or with a defect, please contact us at (787)787-0995 / 1-(863)777-5011 ext.2227 or by email at customerservice@decorahome.com within 5 days so that we may arrange for a replacement.

Non-Returnable Items:

We cannot accept returns on items with Free Shipping promotional offer. Items damaged through normal wear and tear.

To return an item by mail, insure the package, and mail it to the below address. Your return must be sent back to the correct address for us to credit or refund your purchase. If you do not have a packing slip, please call us at (787)787-0995 / 1(863) 777-5011 ext. 2227

If you have questions regarding our return policy, please call (787)787-0995 / 1 (863)777-5011 ext. 2227 between 9:00am. and 5:00pm.